What is your new patient procedure?
At Holistic, we’re always accepting new patients. Please print a new patient packet, or call our office to have one mailed, faxed, and/or emailed to you prior to your appointment.
Our clinician will review your information, and once approved, we will call you to set up an appointment. Upon acceptance, please ensure you arrive early to complete any necessary paperwork. You will need to bring your current health insurance card, and any pertinent medical information, or records that we may need in order to best serve your needs.
Please note, we do not write prescriptions for opioids. Additionally, we will only prescribe other controlled substances after careful review, and only during a face to face appointment. No refills will ever be granted for controlled substances. Please do not call-in requests for these prescriptions, they will not be filled. Furthermore, we do not write for any replacement of “controlled” prescriptions, regardless of circumstance.
Items to bring to your first visit:
Health insurance cards(s)
Proof of income for sliding scale fee schedule discount
Medical or dental history
Medical records (especially) if recent hospital admission or emergency room visits
List of medications currently taking and/or bottles of medicine
Adult guardian: Power of Attorney
Co-pay (if applicable)
Holistic, Inc. does not discriminate with regard to access to, or provision of, health care services on the basis of race, ethnicity, color, age, religion, income, socioeconomic status, gender, gender identity or expression, sexual orientation, national origin, disability, physical or mental impairment, veteran status, marital status, familial or parental status, genetic information, or any other characteristic protected under applicable federal or state law.
Are your services covered by my insurance?
Holistic accepts most major insurance carriers in our area, including Medicare, Medicaid, and PEIA. Please contact our office as updates are made frequently. A payment assistance (sliding-fee scale) program, based on income, is available to patients regardless of insurance coverage. Patients are responsible for their individual co-payments, and deductibles regardless of insurance coverage. All co-payments are due at the time of service. Our office accepts co-payments by cash, Visa, Master Card, and Debit Cards.
We do not accept checks.
Can I get a same-day appointment? Do you offer walk-in clinic services?
Holistic does provide for acute care, same-day appointments for existing patients of our practice. However, please note, in cases of an emergency, you need to go to the ER. If you are not currently a patient, at this time, we do not provide walk-in clinical services.
What is a FNP and what can they do in comparison to a doctor?
FNP stands for Family Nurse Practitioner, and they first obtain a Bachelor’s Degree in Nursing and then attend postgraduate training and graduate with a Master’s Degree in Nursing. FNP’s are also Board Certified and take ongoing medical education courses yearly. FNP’s can treat patients from newborns and up for well or sick visits. They also perform Annual Wellness Exams, Sports Physicals, and write prescriptions.
Do you treat my whole family or should I find a pediatrician?
We are currently only treating 18 and older.
Do your providers do physicals or pap-smears?
Providers perform Wellness Exams and Sports Physicals. We are currently offering Womens Preventative Health needs at the Kanawha City Office.
Do you provide in-house lab work?
Holistic, Inc. Practice has a CLIA (Clinical Laboratory Improvements Amendment) licensed, a moderately complex laboratory that is staffed by the clinically trained lab and phlebotomy personnel. Our in-house rapid diagnostic gets laboratory testing results to our providers faster – meaning our patients receive the necessary treatments and medications more quickly, as well.
When clinically indicated, our lab can complete:
Streptococcal Pharyngitis (Strep Throat) Tests
Influenza (Flu – Type A and Type B) Tests
For lab tests not available in our offices, we can collect blood, urine, stool, and skin samples. We also send the specimens to outside laboratories for analysis. Our contract with CAMC provides efficient turnaround times for final results. You may request a printed copy of your labs from your provider.
What is the medication “Call-in” policy? How do I get a refill on my medication?
We normally don’t call in most medications, as this is generally not a good practice. We DO NOT call in narcotics. If you think you need treatment for a problem, come in and let one of our providers examine you.
We urge that you be responsible for anticipating your need for refills. Requests could take up to 72 hours (3 days) to process. Alternatively, You can request a refill by calling our office and/or leaving a voicemail.