FAQ

Welcome to Holistic. Our team is dedicated to providing patients with comprehensive services to benefit their health and well-being. We are committed to providing the time to focus on helping patients find treatments to feel better, and connecting them with resources to help them stay that way. Our clinician will review your information, and once approved, we will call you to set up an appointment. Upon acceptance, please ensure you arrive early to complete any necessary paperwork. You will need to bring your current health insurance card, and any pertinent medical information, or records that we may need in order to best serve your needs. Please note, we do not write prescriptions for opioids. Additionally, we will only prescribe other controlled substances after careful review, and only during a face to face appointment. No refills will ever be granted for controlled substances. Please do not call-in requests for these prescriptions, they will not be filled. Furthermore, we do not write for any replacement of “controlled” prescriptions, regardless of circumstance. Items to bring to your first visit: Photo identification Health insurance cards(s) Proof of income for sliding scale fee schedule discount Medical or dental history Medical records (especially) if recent hospital admission or emergency room visits List of medications currently taking and/or bottles of medicine Adult guardian: Power of Attorney Co-pay (if applicable) Click here to download – Patient Application Intake Form

Holistic accepts most major insurance carriers in our area, including Medicare, BCBS, and PEIA. Please contact our office as updates are made frequently. A payment assistance (sliding-fee scale) program, based on income, is available to patients regardless of insurance coverage. Patients are responsible for their individual co-payments, and deductibles regardless of insurance coverage. All co-payments are due at the time of service. Our office accepts co-payments by cash, Visa, Master Card, and Debit Cards. We do not accept checks.

Holistic does provide for acute care, same-day appointments for existing patients of our practice. We also provide telehealth appointments. However, please note, in case of an emergency, you need to call 911, or go directly to the ER. If you are not currently a patient, please contact our office.

FNP stands for Family Nurse Practitioner, and they first obtain a Bachelor’s Degree in Nursing and then attend postgraduate training and graduate with a Master’s Degree in Nursing. FNP’s are also Board Certified and take ongoing medical education courses yearly. FNP’s can treat patients from newborns and up for well or sick visits. They also perform Annual Wellness Exams, Sports Physicals, and write prescriptions.

We are currently only treating 18 and older.

Providers perform Wellness Exams and Sports Physicals. We are currently offering Womens Preventative Health needs at the Kanawha City Office.

Holistic Practice has a CLIA (Clinical Laboratory Improvements Amendment) licensed, a moderately complex laboratory that is staffed by the clinically trained lab and phlebotomy personnel. Our in-house rapid diagnostic gets laboratory testing results to our providers faster – meaning our patients receive the necessary treatments and medications more quickly, as well. When clinically indicated, our lab can complete: Streptococcal Pharyngitis (Strep Throat) Tests Influenza (Flu – Type A and Type B) Tests Pregnancy Tests Urinalysis (UA) Blood Glucose Rapid Mono For lab tests not available in our offices, we can collect blood, urine, stool, and skin samples. We also send the specimens to outside laboratories for analysis. Our contract with CAMC provides efficient turnaround times for final results. You may request a printed copy of your labs from your provider.

We normally don’t call in most medications, as this is generally not a good practice. We DO NOT call in narcotics. If you think you need treatment for a problem, come in and let one of our providers examine you. We urge that you be responsible for anticipating your need for refills. Requests could take up to 72 hours (3 days) to process. Alternatively, You can request a refill by calling our office and/or leaving a voicemail.